The term “personal data” refers to information that can be used to identify, contact, or locate a single person or that can be used with other information to uniquely identify a single individual.
RSI Pay manages and utilizes merchants’ and customers’ personal data in an appropriate way adhering to the concerned rules and regulations. We promise to make reasonable efforts to safeguard the confidentiality of all personal data including merchants’ and customers’ names, addresses, phone numbers and e-mail addresses, etc.
Merchants who use our payment services are also data controllers. If the merchant’s customers want to exercise their rights on the personal data the merchant holds; they have to contact the merchant directly.
Please read the following carefully to understand our practices on how we treat your personal data. If you cannot accept this policy, you can abandon the services provided by us and terminate the contractual relationship.
- Our Role
RSI Pay acts as the processor to process the personal data (including but not limited to financial information and transaction details) that you and your customers have provided and you shall act as the controller of the Personal Data. We will process the Personal Data to perform its service obligation.
RSI Pay collects the personal data that you and your customers have provided to carry out and administer our services for improving your service satisfaction.
- Purpose of Collection of Data
- For data protection, we practice the principle of data minimization which requires us to process only the personal data that are necessary, relevant and adequate in relation to the purpose of its use.
- We collect personal data when you use our website, make an inquiry or communicate with us.
- We collect personal data when you inquire about our set up, administer, and make use of the services we provide. This may include information about your company’s employees, directors, or beneficial owners.
- We collect personal data when you set up and make or have a payment collected using our services.
- The Data submitted to RSI Pay including, but not limited to name, address, phone number, and e-mail address are collected to obtain products/services. If you provide any Data to us, you are deemed to have authorized us to collect, retain and use that data for the following purposes:
- Exercise terms and conditions as stated in the merchant service agreement and agreed upon by you and us. To deliver the key features of the services, we use the identification, contact information, and transaction data that you and your customers have provided.
- We use personal data to communicate with you or provide customer support.
- We use personal data for our legitimate business interests. When we do, we make sure we understand and work with its privacy impact.
- We limit the data to what is necessary, control access to the data, and where we can, aggregate or re-identify the data.
- We use personal data to develop and improve our products and services.
- We use personal data to comply with the requirements of law and the payment schemes we operate under, and as required in other exceptional circumstances.
- Verifying the identity of you and your customers to prevent money laundering or other unauthorized transactions.
- Verifying the eligibility of you and your customers to gain our service/products.
- Outsource limited operational assignments to an authorized third party who has been disclosed to you and your customers.
- Assist other financial institutions to conduct your request for transactions or investigates about failed transactions.
- Introduce our new services and products to you by direct mailing, e-mail, questionnaires or other marketing methods.
- Maintain and manage your data; providing you with customer service and responding to your queries, feedback, claims or disputes.
- Improve the relationship between you and us.
RSI Pay will take appropriate security measures to protect personal data. RSI Pay will ensure that personal data are adequately protected against unauthorized or accidental access, processing, erasure, or use by other people without authority for effectively preventing unauthorized access and fully safeguarding the information that you and your customers have provided from data theft.
RSI Pay uses reliable platform that meets the security standards to store the personal data of you and your customers. Fully aware of the importance of Personal data, only authorized staff within RSI Pay’ permission have access to the personal data of you and your customers. The security measures include SSL, firewalls, data encryption, and information access authorization controls.
Technical and organizational which aimed to ensure a level of security appropriate to the risk including inter alia as appropriate: the pseudonymization and encryption of personal data, the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services, the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident, a process for regular testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.
- Data Retention
You agree that under the applicable money laundering legislation and applicable laws, the personal data of you and your customers cannot be deleted and transmitted. It will be stored in our designated platform for as long as necessary to provide our services and process payments for our merchants. We also keep personal data for other legitimate business purposes, such as complying with our legal obligations, resolving disputes, preventing fraud, and enforcing our agreements. These needs can vary for different data types used for different purposes as well as the retention period.
- Data Disclosure
You agree that RSI Pay may disclose and transfer the Personal Data that you and your customers have provided to Service Providers (“Service Providers”) who is a third-party subcontractor engaged by RSI Pay which, as part of the subcontractor’s role of delivering the services, processes Personal Data to assist in providing you with RSI Pay’ services (including but not limited to Merchant service, data entry, database management, promotions, products and services alerts and delivery services)
RSI Pay share Personal Data within RSI Pay entities in order to provide our Services and for internal administration purposes. These Service Providers will undertake data protection and confidentiality obligations consistent with applicable data protection laws.
You agree that when necessary RSI Pay may also disclose and transfer the Personal Data that you and your customers have provided, to the law enforcement agencies, government and regulatory bodies and other organizations when required by the law or where disclosure is necessary to comply with applicable laws, legal processes or queries from the relevant authorities.
You agree and warrant that you will disclose all the operational details about Personal Data to your customers on your agreement. If any loss and / damage arise due to non-disclosure, you shall take its full responsibility.
- Applicable regulations and law
We conduct personal data protection under the United Kingdom laws and General Data Protection Regulation (GDPR) which is the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
By using our Sites and Services, you consent to your Personal Data being transferred to other countries, including countries that have different data protection rules than your country. We do not represent that our Sites and Services are appropriate or available in any particular jurisdiction.
In case of any discrepancy among other language versions (if any), the English version shall apply and prevail.
- RSI GROUP OF COMPANIES SERVICE
RSI Group of Companies renders “Payment Processing Services” which means the payment processing services offered by RSI Pay, this provides MERCHANTS the ability to accept credit cards, debit cards, and other payment methods under the accepted brands such as Visa, Mastercard, and China UnionPay, etc. These services include Gateway Services, Fraud Protection Tools, APIs and services and technology as described on the website. The gateway services offered by RSI Pay provide MERCHANTS with the connectivity required to allow real-time secure data transmission for processing of credit and debit card payments on a website.
- APPLICABLE TERMS
|3.1.||Your use of our service is subject to these terms in their entirety and by using the service you agree to be bound by them.|
|3.2.||The details provided by you on accessing or sending an inquiry by using the “Contact Us” form on the website at any later time must be correct and complete. You need to provide the complete information as required.|
- ACCESSING OUR SITE
|4.1.||Our site is made available free of charge.|
|4.2.||We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site has permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.|
- UNDERWRITING AND IDENTITY VERIFICATION
- API USE
RSI Pay provides access to the API that may be used to access the services. You may use the API solely as described in the Documentation to use the services on authorized websites and through the applications identified. You must not use the API for any purpose, function, or feature not described in the Documentation or otherwise communicated to you by us. Due to the nature of the Services, we will update the API and Documentation from time to time and may add or remove functionality. We will provide you Notice in the event of material changes, or removal of functionality from the API so that you may continue using the services with minimal interruption.
- CREDIT CARD ACCEPTANCE AND PAYMENT PROCESSING
In order to accept card payments, you must comply with all Network Rules applicable to MERCHANTS, including the Network Rules provided by Visa, MasterCard, China UnionPay, etc. Subject to the requirements, RSI Pay will provide you with the service. You may only submit charges through the Payment Processing Services that are authorized by your customers. Upon receipt of a customer’s payment, we will transmit the payment to the customer’s bank in accordance with good practice. You acknowledge that payment processing requires an agreement for the supply of direct debit services to be entered into between you and the customer. You agree to enter into such agreement with customers and comply with your obligations under it. You shall maintain the direct relationship with your customers and are responsible for:
|a.||acquiring appropriate consent to submit payment through the Payment Processing Services on their behalf;|
|b.||providing confirmation or receipts to customers for each payment;|
|c.||delivering of products and services purchased by your customers in a timely manner;|
|d.||verifying customers’ identities;|
|e.||address customer queries promptly and|
|f.||determining a customer’s eligibility and authority to complete transactions.|
RSI Pay shall process all instructions received using the information you provide. You shall accept full responsibility for all transactions processed through the use of such information whether or not processed with your knowledge or by your authority. All payments made using RSI Pay are final and executory. However, RSI Pay reserves the right to cancel a transaction including but not limited to: fraudulent transactions due to identity theft, phishing, credit card fraud, and other transactions with other fraud indicators. Such payments may be subject to refund. We shall not be held liable for the failure of the merchant to deliver the said product or service as advertised. You acknowledge that RSI Pay should not get involved in any legal dispute that may arise between you and your customers.
- REFUNDS, FRAUDS, & DISPUTES
If for any reason RSI Pay is required or resolves to issue a refund to any customer for a transaction, you shall be responsible for the total amount of the refund or otherwise stated, including the costs of issuing a refund (collectively, “Refund Fee”), as defined in the Merchant Service Agreement – Fee Schedule. We may decline to act upon a Refund instruction, or delay execution of the instruction, if:
|a.||it would cause your account balance to become negative;|
|b.||you are in the subject of account suspension; or|
|c.||where we otherwise believe that there is a risk that you will not meet your liabilities under these terms (including with respect to the charge that is the subject of the Refund instruction).|
If your customer contacts you wishing to cancel a payment, you should request to cancel it with us by contacting your designated Account Manager in accordance with the agreed refund policies and procedures. You shall communicate with us if you suspect fraudulent activities with your account. On our side, if we identify a suspicious transaction, we may take applicable action, and this includes refund execution or blacklisting of the customers’ account. RSI Pay shall not be held liable to Merchant in the event a customer disputes a transaction. We will assist in giving information and investigating the disputed transaction, but RSI Pay shall not be under any obligation or responsibility on the result or outcome of the disputed transaction. We will request the necessary information from you to contest the disputes. We may also use any content you submit to respond to the disputes on your behalf. You acknowledge that you will assist us in investigating a disputed transaction, including providing necessary documentation or information in a timely manner. Failure to comply may result in holding the amount of the potential chargeback from payments, holding of the settlement, suspension of processing or termination of your account. If we are unable to recover funds related to a chargeback for which you are liable, you agree to pay us the full amount of the chargeback immediately upon demand. You agree to pay all costs and expenses, including all the fees and other expenses, incurred by us for the collection of all amounts unpaid by you. High Dispute ratio as enforced by the Card Scheme may result in your inability to use the Payment Processing Services. Failure to timely and effectively manage disputes with your customers may ultimately result in your inability to accept payment cards for your business. You acknowledge that dispute resolutions are not decided by us and has solely determined by the rules and regulations set by the card payment brand, as implemented by issuing banks.
- SECURITY POLICY
We have implemented technical and organizational measures designed to secure your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You provide your personal information at your own risk. The security measures implemented include the following:
|b.||Real-time firewall monitoring system to prevent unauthorized access.|
|c.||Payment Card Industry Data Security Standards (PCI-DSS) and,|
|d.||Applicable Association data security requirements (including those made available by Visa, MasterCard, and China UnionPay, etc.)|
You are solely responsible for the security of any data on your website, your servers, in your possession, or that you are otherwise authorized to access or handle. You will comply with applicable laws and payment method rules when handling or maintaining Customer Data and Personal Data. Additionally, you agree to comply with its obligations under any applicable law or regulation as may be in effect or as may be enacted, adopted or determined regarding the confidentiality, use, and disclosure of cardholder information. You also agree to ensure data quality and that any customer data is processed promptly, accurately and completely, and complies with the associations’ technical specifications.
- SETTLEMENT AND PAYOUT SCHEDULE
RSI Pay settle funds to your account that you designate and authorize as your settlement account. You affirm that we are authorized to initiate settlements to and debits from your settlement account and that the settlement account is owned, administered and managed by you. As scheduled, RSI Pay will charge the fees defined in the Merchant Service Agreement – Fee Schedule to your settlement account. You shall bear all the costs and expenses incurred for all the services, as well as any other costs incurred by RSI Pay, including foreign exchange fees and fines. You undertake that you will immediately notify us of any discrepancies in the settlement amount, within sixty (60) calendar days from the receipt of the settlement report. Otherwise, the payments shall be deemed correct and final without prejudice. The term “Payout Schedule” refers to the time it takes for us to initiate a payout to your settlement account. RSI Pay will settle funds to your settlement account according to the discussed Payout Schedule. We reserve the right to change the Payout Schedule or to suspend settlement to you for reasons including but not limited to:
|a.||Where there are pending, anticipated, or excessive Disputes, Refunds, or Reversals;|
|b.||in the event that we suspect or become aware of suspicious activity; or|
|c.||where we are required by Law or court order.|
We have the right to withhold payout to your settlement account upon termination of our agreement if we reasonably determine that we may incur losses resulting from credit, fraud, or other legal risks associated with your account. If we exercise our right to withhold a payout for any reason, we will communicate the general reason for withholding the payout and give you a timeline for releasing the funds.
- ANTI-MONEY LAUNDERING REGULATIONS AND POLICIES
RSI Pay’ conduct know-your-customer, anti-money laundering requirements, and verification. We shall provide reasonable information and assistance in setting up a Merchant account. RSI Pay shall apply appropriate anti-money laundering measures and procedures to focus its effort in those areas where the risk of money laundering and terrorist financing appears to be comparatively higher.
- INTERNAL CONTROL POLICY
Our Board of Directors are actively concerned with corporate governance and understands that diligently discharges its responsibilities by ensuring that the organization has appropriately and effectively managed and controlled. RSI Pay practices regular internal audit risk assessment and a review cycle for the entire organization. RSI Pay’ risk-based internal audit plan provides an opportunity for the top management team to understand the organization’s evolving objectives and implement a more dynamic risk-based approach to the internal control process.
- GOVERNING LAW
These General Terms and any dispute will be governed by the UK and Singapore law and or applicable federal law, without regard to its choice of law or conflicts of law principles.
- SUPPORT COMMUNITY
We, as part of our compliance with our quality and Merchant satisfaction obligations, have a comprehensive Merchant and complaint procedure; this involves the senior staffs and directors until the matter is resolved to the satisfaction of all parties. Account Managers and Desk Managers will investigate the Merchant complaints or failures in communication, and they will ensure to address the matter as soon as possible. We aim to provide Merchant with easy access to our Merchant services team who receives the record, investigate and respond to complaints.
By accessing any page of this website, you agree with the policy and Terms & Conditions set out above. In case of any discrepancy among other languages (if any), the English version shall apply and prevail.